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The first SpiceWorld London took place in May 2012 in Vinopolis in London's Bankside. With a growing international community, Spiceworks opened up a London office in 2012. Starting with SpiceWorld 2013 and on, the conferences have been held at the Austin Convention Center. The conference later moved to the AT&T Executive Education & Conference Center at the University of Texas.
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The conference was originally held at the Alamo Drafthouse movie theater. Spiceworks has hosted SpiceWorld, a conference for its users, every year since 2008. The creation was a result of Spiceworks community member, IT pro, and blogger Andy "akp982" Phelps. The official mascot for Spicework is "SpiceRex." SpiceRex is an orange Tyrannosaurus rex. A small percentage of its revenue is generated through purchases of IT products and services made through the Spiceworks platform. The company generates most of its revenue through the sale of ads displayed on its network.
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Spiceworks offers its professional network and software free to users. Resly Labs later changed their name to Umuse. In addition to the layoffs, several employees in leadership positions at Spiceworks left the company to join former CEO Scott Abel in founding a new startup, Resly Labs. However, those plans were changed and in June 2016 the company announced that it was laying off approximately 12 percent of its workforce. The company celebrated its tenth anniversary in January 2016 and announced plans to add 100 additional employees during the year. In 2012, it opened its European headquarters in London, England. The company released a free network monitor product in December 2014. Subsequent versions followed, leading up to version 7.0 in 2013. The company released the 2.0 version of its software in December 2007. By the end of its first year, Spiceworks had 120,000 users. It focussed on simplifying the process of taking inventory, monitoring networks, and generating reports for IT professionals at small and medium-sized businesses. The 1.0 version of Spiceworks was released in November 2006.
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In April 2011, Spiceworks received $25 million in series D funding from Adams Street Partners and Tenaya Capital and a 2014 series E financing round worth $57 million led by Goldman Sachs. The company's $18 million series C funding round in January 2010 was headed by Institutional Venture Partners. Spiceworks' series B funding round was completed in August 2007 and included $8 million from Shasta Ventures and Austin Ventures. The company received $5 million in series A funding from Austin Ventures in June 2006. They joined forces to bring together Ziff Davis B2B’s rich content, data, and performance marketing capabilities with Spiceworks’ product and community expertise, ultimately delivering new insights for technology professionals, greater intent-driven market and account intelligence for technology brands, and new experiences that will connect both parties when they need it most. Ziff_Davis completed the acquisition of Austin, Texas-based Spiceworks in September 2019. The group had originally gathered in 2005, envisioning a social methodology in which to do IT. If a particular question is asked often enough, you may also want to consider creating a knowledge base article on the subject.The company was formed in January 2006 by Scott Abel, Jay Hallberg, Greg Kattawar and Francis Sullivan, former executives at Motive. Parameters can be used to automatically insert user or agent details into the responses, giving the users customized answers that are both quick and efficient.
To improve efficiency and decrease the average response time for frequently asked questions, agents can send replies that are partially or completely preformatted, so-called ticket templates. Help desk users may at times ask similar questions or there may be help desk tickets that require similar responses. It also includes a knowledge base to share articles on a variety of topics. It boasts a robust ticketing system that allows people to ask each other questions and request support. At its core, the Lansweeper help desk is a resource for sharing knowledge with people inside or outside of your company. From version 6.0 onward, the Lansweeper software includes a fully functional help desk.